While our campuses remained closed to most students/staff, many services and supports are offered online via our COVID-19 Information Centre.

Home COVID-19 Information Centre FAQs Student Success Resources

Student Success Resources

Student Success Resources


Student COVID-19 Hotline

The Centennial College FAQ page is a comprehensive resource that is updated frequently, so please start here for any questions you may have.

If something remains unclear to you, or if you have a particular need that is not being addressed, please do not hesitate to call the Student Hotline for further assistance.

Phone: 416-289-5000 or toll free 1-800-268-4419 (press 7 for the COVID-19 Student Hotline) 9:00 AM to 4:30 PM


International Students 

For assistance with admission application questions, study permit and immigration issues.

Email: sage@centennialcollege.ca



For technical assistance with your eCentennial portal or login issues.

Email: helpdesk@centennialcollege.ca


Online Learning Tips

You can, of course, Google "online learning tips" and find numerous resources but you may find these two websites of particular interest. They focus on the importance of goals, active engagement, and wellness.

Coursera Blog

Good Colleges


Device Loan Program

We are offering a limited supply of Chromebooks on loan to support "Teaching at a Distance," when all other options for obtaining a device have been exhausted.

Email: deviceloan@centennialcollege.ca


Advising Network

All student services are being conducted electronically, virtually or by phone during "Teaching at a Distance."

Success Advisors

Success Advisors have an in-depth knowledge of academic and College resources and can provide you with tools and means to support your academic, personal and social success through this challenging time.

Phone: 416-289-5000, ext. 5123

Email: advising@centennialcollege.ca

Advising Services for Current Students

International Student Advisors

International Student Advisors will advise on all immigration-related matters, as well as study and work permits. To learn how to book a 20-minute telephone interview visit International Student Advising Services.

Email: sage@centennialcollege.ca

Student Employment Advisors

Student Employment Advisors will work with you regarding career planning, resume/cover letter review, job searches, interview preparation, and on-the-job success tips.

Phone: 416-289-5233

Email: careerservices@centennialcollege.ca

Career Services and Co-operative Education

Co-op Advisors

Co-op Advisors are there to support your co-op program, and as you apply your classroom education to real-work experiences at your work site.

Phone: 416-289-5209

Email: cooped@centennialcollege.ca

Career Services and Co-operative Education


Centre for Accessible Learning and Counselling Services (CALCS)

CALCS is offering its full range of mental health, accessible learning, and accommodation support virtually. You can book an appointment online through our website, or contact us between the hours of 8:30 am – 4:30 pm.

Email: calcs@centennialcollege.ca

Phone: 416-289-5000 ext. 3850

Centre for Accessible Learning and Counselling Services


After-hours Counselling

Counselling for mental health-related needs is accessible 24-7 through the following:

All Students


Phone: 1-866-925-5454

Text: send "GOOD2TALKON" to 686868

Good2Talk Website

International Students

Keep Me Safe (services in the language of your choice)

Phone: 1-844-451-9700

Keep Me Safe Website

Domestic Students

We Speak Student

Phone: 1-877-390-7325

Email: hello@realcampus.ca

We Speak Student Website


Indigenous Students

The Place of Reconciliation for All Our Relations and Sean Kinsella (Director, the Eighth Fire) are available for community connection, concerns, and other needs raised by and for Indigenous students.

Phone: 416-289-5000 ext. 2370

Email: skinsella@centennialcollege.ca

Indigenous Education


Learning Centre

Offering a full suite of services online: learning strategies appointments, math drop-in, one-to-one tutoring, and learning circles. (What you would have received in person, you can now receive online.)

Learning Centre


Library Services

Students with questions can use AskOn chat (a collaborative initiative with all Ontario Colleges) and also send questions via email using the Ask the Library Online Form.

One-on-one appointments can be booked with librarians. Librarian Contact Information.

Students can conduct their research using Libraries' online resources (ebooks, streaming videos, and many other electronic resources) including access to databases on the Libraries website. Library Guides are tailored to programs, courses and topics and are a great place to start.

Centennial College Libraries


Centre for Academic English

Offering online English tutoring. If you wish to participate in online tutoring, log into myCentennial, click on Student Services and in the box that says Centre for Academic English, click Book an Appointment. You will receive an email through your @myCentennial account containing a link and instructions on how and when to meet with your online tutor.

Email: cae@centennialcollege.ca

Centre for Academic English



For a full listing of CCSAI services (including health plans and advocacy) that are available to you, please review webpages.

Email: info@ccsai.ca

CCSAI Access to Services and Events


Student Financial Aid

Student Financial Services continues to process OSAP, bursary, and scholarship submissions.

Email: financialaidquestions@centennialcollege.ca


Other Government Resources

Other Support Resources


Enrolment Services

The Student Hubs are currently closed for in-person services. If you require any registration services, or would like to pay your fees, please call 416-289-5300.

For general inquiries and the Student COVID-19 hotline call 416-289-5000.

If you have an inquiry relating to your current academic semester (academic standing, model route challenges, etc.) please contact your Success Advisor who will assist you.

Student Success Advisors for Current Students


Domestic Admissions

Application assistance for the Summer and Fall 2020 semesters.

Email: admissions@centennialcollege.ca


Student Records

For assistance with transcript requests, graduate audit inquiries, withdrawal status and program transfer status.

Email: studentrecords@centennialcollege.ca


Community Outreach Office

The Community Outreach Coordinators are available for community connection, concerns, and other needs raised by and for students and community members who need support and intervention to continue their studies.




Food Banks

There are many food banks in the communities surrounding your campus that you can access for immediate food needs.

See the list of resources below by campus.


Scarborough Citadel Foodbank: 416-759-1721


Takbeer Food Bank: 416-726-2044


Flemingdon Food Bank: 416-422-4322


Community Share Food Bank: 416-441-3209



Society for the Living Foodbank: 416-746-0388


North York Harvest Foodbank: 416-653-7771


Lawrence Heights Food Bank: 647-786-3663



ACSA Scarborough South: 416-267-0115


Takbeer Food Bank: 416-576-2322


Scarborough Healthy Communities: 416-847-4147



ACSA Dorset Park: 416-292-6912


St Ninian’s Church: 416-438-2211


Story Arts Centre

Allan’s Garden Food Bank: 416-203-0050


Bluffs Food Bank: 647-447-4149


Yonge Street Mission: 416-929-9614




Look to the websites from the major transit providers as they are constantly updated with schedules and health and safety protocols.
TTC: www.ttc.ca
GO Transit: www.gotransit.com
YRT: www.yrt.ca