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Learning Resources FAQs
Learning Resources FAQs
Yes, the College purchased 5,000 Acer Chromebooks to loan to enrolled students who need a good computer to complete/continue their courses online, and a number of these devices are still available. Chromebook laptops can run any web-based application, allowing students to use our eCentennial learning portal to participate in remote learning during the pandemic. To get the most out of the Chromebook, students are encouraged to download Microsoft Office 365 and Microsoft OneDrive onto the Chromebook, which entitles them to access 5 TB of Cloud storage for their academic work.
Students enrolled in one of our 23 summer semester programs who need a loaner device, and have not yet reserved one, can email: deviceloan@centennialcollege.ca. Unfortunately, we cannot ship devices outside Canada.
A note on returning your loaner device: The Chromebook loan service is free to students enrolled at the College until 1) the end of the pandemic and/or 2) we are able to begin delivering our programs in classrooms full time. The College asks students who are remaining in Canada to keep their loaner devices until the Declaration of Emergency is lifted and we have provided details on how and where to return the devices. If you are leaving Canada, please email deviceloan@centennialcollege.ca.
Our Helpdesk Contact Centre is a popular service where students can turn to get assistance with IT issues and inquiries 24 hours a day, 7 days a week. The Helpdesk is comprised of a number of individuals who specialize in over-the-phone, email and remote technical support. The Helpdesk can be reached:
- by phone at 416-289-5280,
- via email at helpdesk@centennialcollege.ca
- through the Helpdesk Self-service Portal.
Due to the COVID-19 pandemic, all campus Bookstores are closed. While you can’t shop in person, the Online Bookstore will remain open. While the Bookstores remain closed, they are offering free ground shipping within Canada on all orders to enhance your eLearning experience. For more information about the Online Bookstore, visit the Bookstore webpage and click on your campus’ Bookstore link at the bottom of the page.
Returning Textbooks - Winter 2020 Semester
Students who rented textbooks should check their myCentennial email for a message from Follett with instructions on how to return rented books. The deadline to return books without penalty was May 8. To return rental textbooks, students need to contact their campus bookstore to request a shipping label that will allow them to return their textbooks without paying for shipping. Can’t find the email? Click here for the pdf document.
Students who originally rented textbooks online have the option of extending the rental or purchasing the book online via the Rentals page. This option is not available to students who originally rented textbooks in a campus store.
No, online buyback is not currently available in Canadian college bookstores. Please wait until the campus bookstores reopen.
Purchasing Textbooks for Summer and Fall 2020 Semesters
All campus bookstores are currently closed due to the COVID-19 pandemic. Students can order from the bookstore website by clicking on their campus link at the bottom of the main Bookstore webpage.
The item may be shipping from a location that has closed due to COVID-19 concerns. Orders will be filled when that location is once again accessible. Items that are in this situation are marked as BACKORDERED on the website. However, the BACKORDERED status may not have been displayed if the ship-from location was not yet closed or was in the process of closing when the order was originally placed. We recommend students recheck the item for confirmation. Sorry for the inconvenience during this uncertain time.
Students who wish to cancel material in BACKORDERED status can click “Contact Store” in the website footer and complete the section under “Questions & Comments”. Remember to provide your Web Order Number.